FAQS
Frequently Asked Questions (FAQ)
1. How can I place an order on your website?
To place an order on our website, simply browse our selection of sports products, add the desired items to your shopping cart, proceed to checkout, provide your shipping and payment information, and confirm the order. If you encounter any difficulties, our customer support team is here to guide you through the process.
2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, Klarna and Shop Pay. You can choose the option that best suits your preferences during the checkout process.
3. What is your shipping policy?
The estimated shipping time for standard shipping is 1-2 business days. Free shipping is available for orders above (applies to standard shipping only). The exact shipping costs are calculated at check-out. For international shipping, please check the availability and estimated delivery times based on your location.
4. Can I track my order?
Yes, you can track your order using the tracking number provided in the shipping confirmation email. You will receive this email once your order has been shipped. The tracking number allows you to monitor the status of your package and its estimated delivery date.
5. What is your return policy?
We offer a 30-day return window for eligible items. To be eligible for a return, the item must be in its original condition, unused, and with all tags and labels attached. In case of a faulty or damaged item, please contact our customer service.
6. How do I initiate a return?
To initiate a return, log in to your account, go to the "Order History" section, find the relevant order, and click on the "Initiate Return" button. Follow the instructions to select the reason for the return and arrange for return shipping. For eligible returns within the contiguous United States, we offer free return shipping labels.
7. Can I exchange an item?
No, we unfortunately do not exchange any products. You can return the product and place an new order. In case of any defects, we advice you to contact our customer service so we will further assist you.
8. Are my personal and payment details secure on your website?
Yes, we take the security of your personal and payment information seriously. We use industry-standard encryption and secure socket layer (SSL) technology to protect your data during transmission. Your credit card and payment details are never stored on our servers.
9. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check the availability and estimated delivery times for your location during the checkout process. The domestic shipping costs for the Netherlands and Belgium are subject to a different tariff than international shipping.
10. Where are you located?
We are located in the Netherlands. We do not maintain a physical storefront; our exclusive sales channel is online.
11. How can I contact your customer support team?
You can contact our customer support team via the contact form. We are available to assist you from Monday to Friday, 8:30 AM to 6:00 PM (CET).
We hope this FAQ section addresses your queries. If you have any additional questions or need further assistance, feel free to reach out to us. Thank you for choosing X1te. We look forward to serving you!