Orders & Delivery Information
Thank you for choosing to shop with X1TE! You'll find essential information regarding the order process, shipping, and delivery to ensure a smooth and enjoyable shopping experience.
Placing an Order:
- Browse our extensive selection of sports products and add your desired items to the shopping cart.
- Review your cart to ensure you have the correct products and quantities.
- Click on the "Checkout" button to proceed with your purchase.
- Provide your shipping address, billing details, and any special instructions during the checkout process.
- Select your preferred payment method and complete the transaction.
Order Confirmation:
Upon successful completion of your order, you will receive an order confirmation email. This email will include a summary of your order, billing details, shipping address, and order number. Please keep this information for future reference.
Order Processing:
Once your order is received, our team will process it within 1-2 business days. We take great care to ensure all products are inspected and prepared for shipment with the utmost attention to quality.
Shipping Options:
Our webshop ships via DPD, and shipping costs vary depending on your location. The exact shipping price will be calculated and displayed at checkout. We strive to ship out each other within 1 business day.
Please note that delivery times are estimates and may be subject to delays beyond our control, such as weather conditions or carrier delays.
Tracking Your Order:
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package and its estimated delivery date.
Delivery:
Our dedicated shipping partners will deliver your order to the provided shipping address. Please ensure someone is available to receive the package or arrange for a safe drop-off location. If you have specific delivery instructions or need to change the delivery address, please contact our customer support team as soon as possible.
International Shipping:
X1TE offers international shipping to select countries. Please note that international shipping may incur additional fees, and delivery times can vary based on the destination. The total shipping costs are always automatically calculated at check-out.
Problems with your order?
In the unlikely event that your order arrives damaged or faulty, please contact our customer support team immediately. We will work swiftly to resolve the issue and ensure your satisfaction.
Returns and Refunds:
If, for any reason, you are not completely satisfied with your purchase, our hassle-free return policy allows you to return eligible items within 30 days of delivery. For more details on our return process and eligibility, please refer to our website's "Returns & Refunds" page.
We hope this information makes your shopping experience with X1TE enjoyable and convenient. If you have any further questions or need assistance, please don't hesitate to reach out to our friendly customer support team.
Thank you for shopping with X1TE! We look forward to serving your padel needs again in the future.