What is your return policy?

We offer a 30-day return window for eligible items. To be eligible for a return, the item must be in its original condition, unused, and with all tags and labels attached. In case of a faulty or damaged item, please contact our customer service.

How do I initiate a return?

To initiate a return, log in to your account, go to the "Order History" section, find the relevant order, and click on the "Initiate Return" button. Follow the instructions to select the reason for the return and arrange for return shipping. You can also start your return here. 

Can I exchange an item?

No, we unfortunately do not exchange any products. You can return the product and place an new order. In case of any defects, we advice you to contact our customer service so we will further assist you.

How do I receive my refund?

Your refund will be initiated through the same payment method employed for the initial transaction. Please allow for a processing time of 2-14 business days from the moment we receive the returned item at our warehouse. You can expect the refund to reflect in your account within this 2-14 business day period.

How can I contact your customer support team?

You can contact our customer support team via the contact form. We are available to assist you from Monday to Friday, 8:30  AM to 6:00 PM (CET) via the contact form.

We hope this FAQ section addresses your queries. If you have any additional questions or need further assistance, feel free to reach out to us. Thank you for choosing X1te. We look forward to serving you!